How does Return / Exchange/ Refund Policy Work?
- Currently customers have a feasibility of exchanging item from any reason specified
- Customer needs to send back the item back to our address and exchange the item asap with in 1 week of receiving the orders.
- To and fro courier charges for availing exchange option should be borne by customers.
If the customer receives a damaged / broken product, in that case they can opt for a replacement or full refund. For such claims, customers should notify Swarnakshi with a photograph of the broken item via mail or WhatsApp us within 1-2 days of receiving the product. Once we
- identify the problem we will either replace it or process for a refund based on the kind of issue. Product resending courier charges for availing refund or replacement should be beard by customers.
- Swarnakshi is not liable for any claims if customers do not dispatch the product back to us for any exchange or return within 1 week of order delivered.
- We do not accept the items and would not be entitled for exchange or return when the products received in the following conditions.
- The product in the box gets damaged while resending.
- Products exposed to wet conditions.
- Product which is not in its original condition.
- Product is damaged, altered, tampered etc
For any issues one can write us to firstname.lastname@example.org
Currently No returns nor exchange facility for Silver Jewellery.