FAQ

(CURRENTLY COD DISABLED)

Cash on delivery service is for the convenience of customers to pay at home without using an online payment process which is not an acceptable mode of payment for everyone. Irrespective of incurring huge expenses in COD, still we offer the service at nominal costs to customers.

1. Cash on delivery service applicable to pin codes provided by FedEx and Delhivery services in India. Hence COD service is limited to select pin codes only.
2. Cash on delivery will have a mandatory courier charge of Rs. 100
3. Each order placed through Cash on Delivery will go through a mandatory order re-confirmation process, i.e. our representative will call u for re-confirmation of the order placed. Once the order is reconfirmed, we will be dispatching the courier.
4. Dispatched orders if declined by the receiver, there may be a possibility of not executing COD orders to that customer next time.
5. If customer feels that the order value is different or the order was received late, in that case, they can call to our office and get it verified instantly when the delivery guys are at home or office.
6. If the customer has an urgency for delivery, kindly WhatsApp and intimate us. Pls, follow our courier delivery time for a better understanding. `
7. If the customer wants to cancel any placed order, immediately call us at 09581193795 or mail to j@gmail.comand intimate the same with the Order number mentioned within 24 hours of order placed. After 24 hours order cannot be canceled. Payment gateway charges apply for canceled orders.

1. Currently, customers have the feasibility of exchanging items for any reason specified
2. The customer needs to send the item back to our address and exchange the item asap within 1 week of receiving the orders.
3. To and fro courier charges for availing exchange option should be borne by customers.
4. If the customer receives a damaged/broken product, in that case they can opt for a replacement or full refund. For such claims, customers should notify Swarnakshi with a photograph of the broken item via mail or WhatsApp us within 1-2 days of receiving the product. Once we identify the problem we will either replace it or process for a refund based on the kind of issue. Product resending courier charges for availing refund or replacement should be beard by customers.
5. Swarnakshi is not liable for any claims if customers do not dispatch the product back to us for any exchange or return within 1 week of the order being delivered.
6. We do not accept the items and would not be entitled to exchange or return them when the products are received under the following conditions.

• The product in the box gets damaged while resending.
• Products exposed to wet conditions.
• A product that is not in its original condition.
• Product is damaged, altered, tampered, etc

For any issues, one can write us at swarnakshi.j@gmail.com

Currently No returns or exchange facilities for Silver Jewellery.

HELP

International Orders: Orders can be placed online or through whatsapp (9581193795)

International shipments – 5-10 Working days (International orders bookings one can place through whatsap). International shipments will be charged accordingly as per location and weight.