Had any questions while shopping with us?
Follow these frequently asked questions by may of our customers.
What are the delivery charges for orders?
A. Courier charges for online paid and net banking customers - domestic services will be Rps. 80/- for orders below Rps. 800/- and Free courier for orders above 800/- B. Cash on Delivery charges (applicable only in India) Rps. 150/- for orders below 800/- and Rps. 100/- for order above 800/-
Which payment methods are accepted?
A. Credit card B. Debit Crad C. Paypal D. Neft E. Net Banking F. Cash on Delivery
How long will delivery take?
Delivery time – Metros – 3 - 5 working Days Towns – 4 – 6 working Days Villages – 5 – 8 working Days International shipments – 5-9 Working days
How secure is shopping in the Online Shop? Is my data protected?
All the transactions made are secured with 128 bit SSL encryption and also two factor authentication. That is why we assure the data is fully secured.
What are the conditions for Cash On Delivery (COD) ?
Cash on delivery service is for the convenience of customers to pay at home with out using online payment process which is not acceptable mode of payment for everyone. Irrespective of incurring huge expenses in COD, still we offer the service at nominal costs to customers. But with our experience we observe that customers are misusing this service on various counts. Hence we have framed few terms for COD to be followed.
- Any customer can avail Cash on delivery service in India.
- COD service is limited to select pin codes of India only.
- Cash on delivery will have mandatory courier charge of Rps. 100 to 150 varying from case to case.
- Each order placed through Cash on Delivery will go through a mandatory fraud verification process, i.e. our representative will call u for re-confirmation of the order placed. Once the order is reconfirmed, we will be dispatching the courier.
- Dispatched orders are not supposed to rejected by customers for what so ever reasons.
- If customer has any emergency travel, kindly pass on the product collection task to their family or friends at home or office.
- If customer feels that the order value is different or the order received late, in that case they can call to our office and get it verified instantly when the delivery guys are at home or office.
- If customer has an urgency for delivery, kindly leave the same info in ‘comments’ column while placing orders or msg us on whatsap. Pls follow our courier delivery time for better understanding. `
- If customer changes mind and feels to cancel any order placed, immediately call us to 09581193795 or mail to firstname.lastname@example.org and intimate the same with Order number mentioned. If order item has already dispatched before we receive a call or mail, in that case customer should accept the order and resend it back to us and avail a full refund (Refund in this case only)
- If customers fail to follow our terms and still reject the order, they are entitled to get blacklisted for COD services online in future.
How does Return / Exchange/ Refund Policy Work?
With our experience we see that customers are misusing the general Return policy by using the item and returning, hence we have completely removed the product return policy.
- Currently customers can only exchange the item/s if they feel if its not good or small or big or any other reason.
- Exchange should happen immediately with in 1-2 days of receiving the orders.
- Product resending courier charges for availing exchange option should be beard by customers.
- If the customer receives a damaged / broken product, in tht case they can opt for a replacement or full refund. For such claims, customers should notify Swarnakshi with a photograph of the broken item via mail or whatsap us within 1-2 days of receiving the product. Once we identify the problem we will either replace it or process for a refund based on the kind of issue.
- Swarnakshi is not liable for any claims if customers do not dispatch the product back to us for any exchange or return within 3 working days from delivery.
- We do not accept the items and would not be entitled for exchange or return when the products are in the following conditions.
- The product in the box gets damaged while resending.
- Products exposed to wet conditions.
- Product which is not in its original condition.
- Product is damaged, altered, tampered etc