How does Return / Exchange/ Refund Policy Work?

  1. Currently customers have a feasibility of exchanging item from any reason specified
  2. Customer needs to send back the item back to our address and exchange the item asap with in 1 week of receiving the orders.
  3. To and fro courier charges for availing exchange option should be borne by customers.

If the customer receives a damaged / broken product, in that case they can opt for a replacement or full refund. For such claims, customers should notify Swarnakshi with a photograph of the broken item via mail or WhatsApp us within 1-2 days of receiving the product. Once we 

  1. identify the problem we will either replace it or process for a refund based on the kind of issue. Product resending courier charges for availing refund or replacement should be beard by customers.
  2. Swarnakshi is not liable for any claims if customers do not dispatch the product back to us for any exchange or return within 1 week of order delivered.
  3. We do not accept the items and would not be entitled for exchange or return when the products received in the following conditions.
  • The product in the box gets damaged while resending.
  • Products exposed to wet conditions.
  • Product which is not in its original condition.
  • Product is damaged, altered, tampered etc

  For any issues one can write us to swarnakshi.j@gmail.com

Currently No returns nor exchange facility for Silver Jewellery.